1. Information We Collect
When you contact us through our website, we collect:
- Your name
- Email address
- Phone number
- Project details and messages you send us
- Location information (for project planning)
- Budget preferences
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries about our services
- Provide project quotes and consultations
- Communicate about your vertical garden project
- Improve our services
3. Legal Basis for Processing
We process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for responding to your enquiry
- Legitimate interests: Processing is necessary for our legitimate business interests in providing garden design services
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Active enquiries: Until project completion or enquiry is closed
- Completed projects: Up to 7 years for warranty and legal purposes
- Inactive enquiries: Up to 2 years, then deleted
5. Data Sharing
We do not sell, trade, or share your personal information with third parties except:
- With trusted service providers who help us operate our business (subject to confidentiality agreements)
- When required by law or to protect our rights
6. Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Object: Object to processing of your personal data
- Withdraw consent: Withdraw consent at any time
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled:
- Session cookies for contact form functionality
- Security cookies for admin authentication
- Preference cookies to remember your cookie choices
Analytics Cookies
With your consent, we use Google Analytics to understand how visitors use our website:
- Google Analytics cookies (_ga, _ga_*, _gid) - track website usage and performance
- These help us improve our website and services
- Data is anonymized and aggregated
Managing Your Cookie Preferences
You can:
- Use our cookie banner to accept or decline analytics cookies
- Change your preferences using the "Cookie Settings" button
- Disable cookies in your browser settings (may affect site functionality)
- Opt out of Google Analytics using their opt-out tool
9. Contact Us
For any questions about this privacy policy or to exercise your rights, please contact us:
- Email: info@tapestryverticalgardens.com
- Phone: 07875 203901
- Address: Greenslade Nursery, Greenslade Road, Blackawton, Totnes, Devon, TQ9 7BP
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "last modified" date.